Frequently Asked Questions
When will I receive my order?
Our standard production on most items turnaround time is 2-3 weeks; however, we are flexible and committed to accommodating specific deadlines to meet your needs. Please contact us if you have a specific in-hands date and we will do our best to accomodate.
What decoration methods do you offer?
We offer a large variety of ways to decorate your product! See the list below:
Digital Printing: Experience the cutting-edge innovation of Digital Printing decoration with GoPromo.
The best part about Digital Printing decoration method: Infinite Number of Colors!
Screen Printing: Explore the versatility of screen printing with GoPromo's premier decoration method.
Ideal for vibrant, hight-impact designs, screen printing offers unparalleled clarity and color saturation on a variety of materials.
Embroidery: Renowned for its durability and sophistication, embroidery adds a touch of elegance to any garment or accessory.
Our skilled craftsmen meticulously stitch the logo or design onto the apparel, ensuring crisp, long-lasting results that elevate your brand's image.
Glitter, Metallic, Neon & Puff Print: Whether you're looking to add a three-dimensional touch with Puff Printing or make a statement with dazzling Glitter accents, luxurious Metallic finishes, or bold Neon hues, we have the options to suit your aesthetic preferences.
Patches: Patches offer a versatile and stylish way to customize apparel, adding a unique touch that sets your garments apart.
Whether it's a rubber patch or premium embroidery patches, we offer a diverse range of options to suit your preferences.
Sublimation: Utilizing cutting-edge technology and high-quality materials, sublimation allows for the transfer of intricate, full-color designs onto a wide range of substrates with exceptional clarity and durability.
Do I have to use the Online Designer to place an order?
No! If you'd rather leave the designing up to us we will be happy to place the logos where you want them free of charge. Please Contact Us if you would like our assistance.
What payment methods can l use to pay for my order?
For online orders we accept Visa, Mastercard, and PayPal. E-transfer is accepted but must be pre-arranged with us before hand, Contact Us if needed. If your business works on PO payments please contact us to arrange.
What if I want to order in bulk? Do you have discounts for that?
We certainly do! We offer larger and larger bulk discounts. Each item will show details about bulk levels and pricing.
Do you offer refunds or returns?
Because all our products are made-to-order and custom decorated, unfortunately once an order is made it cannot be re-used. Therefore we do not offer any refunds or returns on blank or decorated items. If there is an issue with the order you ve received, please contact us within forty-eight hours of receiving your order.
What if the design I make with your Online Designer is not exactly right? Will you print as is?
Each order is checked by one of our representatives to ensure the highest print quality possible. If there is any issue with your design being low quality we will be in contact with you right away. If your design needs some tweaking, feel free to tell us in the comment box upon checkout.
I don't see exactly what I'm looking for on your website, can you get other products?
Certainly! Our online catalogue is merely a collection of items we think would suit your needs. We belong to a vast network of manufacturers and suppliers and can pretty well source anything. If you can think of it, we can do it. Contact Us for more information.
Can I order your items blank, without decoration?
Yes, most of our products can be purchased blank, with the exception of a few brands. Just navigate through the designer without adding any decoration and you are set!